Terms And Conditions

Terms and Conditions

By using this website and ordering goods from it you are indicating your consent to these terms and conditions. This does not affect your statutory consumer rights.

This website is owned and operated by E.P. Barrus Ltd (Barrus) of Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR) trading as Segway Navimow.

Purchases from this website are purchases from E.P. Barrus Ltd (Barrus) of Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR (registered in England under company registration number 148476).

1. Using the Website

1.1 Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Barrus.

1.2 Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Barrus.

1.3 By using this website you agree to accept the laws of England and Wales as governing the relationship between Barrus and you and that the relationship is subject to the exclusive jurisdiction of the English courts.

2. Buying from the Website

2.1 To purchase from us you must be resident in the United Kingdom mainland. Orders will only be accepted from and dispatched to addresses in the United Kingdom. We cannot ship to the Highlands & Islands, Northern Ireland, Ireland or Internationally. The following offshore addresses are excluded: the Isle of Wight, the Isle of Man and the Channel Islands. Your electronic order is an offer to buy from Barrus. Barrus reserves the right not to accept an order at its sole discretion.

2.2 Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price). Such e-mail is confirmation that the order has been received by Barrus and does not constitute acceptance of your order. Barrus reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by Barrus after your credit card has been charged for the purchase, Barrus will promptly issue a credit to your credit card.

2.3 If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.

2.4 The prices and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.

2.5 Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available, we will advise you at point of order.

2.6 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to our nominated couriers and other subcontractors).

2.7 We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full.

2.8 All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site or in our brochures or catalogues are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

3. Pricing

3.1 All prices are in British Pounds and include Value Added Tax.

3.2 Our charges for delivery where applicable are detailed on the order page and will be included in the total price of the Order.

4. Delivery

4.1 Delivery dates of the good are intended to be an estimate only. Barrus will endeavour to deliver the goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen circumstances.

4.2 Upon receipt of goods, please follow carefully the instructions, where applicable, for assembly and use and advice on how to care for the goods.

4.3 We will deliver the goods to the address you specify in the delivery address field for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out in the optional text box when completing your order. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

5. Damaged or Defective Goods

5.1 Segway Warranty

Limited Warranty

Limited Warranty and Arbitration Agreement

Note: Please read this limited warranty and arbitration agreement and keep this agreement for reference. This agreement contains limited warranty clauses for consumers in the UK, and arbitration clauses with respect to Navimow (“product”) and all transactions and claims related to and/or arising from the product.

This is a binding legal agreement (“agreement”) between you (either a natural or legal person) and the manufacturer (“Navimow”), Navimow B.V. (Navimow) and their related companies (including, but not limited to, its parent company, subsidiary, affiliates, predecessor company, successor company, administrative officer, successors, assessors, senior employees, directors, managers, employees, members, shareholders and representatives, lawyers, insurers or reinsurers (collectively “Navimow parties”), Navimow dealers (as defined below) and their affiliates (collectively “Navimow” dealers”).

The purchase of the product, the opening of the product packaging, the use of the product, the keeping of the product, the use of the benefits of this agreement or the electronic acceptance of this agreement shall be the acceptance of this agreement.

Purchase this product on behalf of or for your children, you hereby agree in all respects to the terms of the agreement and agree that both you and your children may be agreement bound. You confirm and agree that you have been sufficiently informed about this agreement and that you agree to this agreement.

Write down the serial number of your product.

Note the serial number of your product below. You can find the serial number on the outside of the shipping box or on the bottom of the product.

………………………………………………

5.1.1. Limited Warranty

This limited warranty only covers material or quality defects of the product and components if the product and its components are used under normal and ordinary conditions. In the event of a defect covered by this limited warranty, Navimow and/or other Navimow parties will repair or replace the defective product or components thereof in accordance with this limited warranty. The applicable period for the limited Warranty begins on the date of original purchase of the Product or the date of Activation (later date) of Navimow, an authorised reseller of Navimow, an authorised distributor of Navimow or an authorised stockist (in each case “Navimow Stockist” or “Navimow Stockists”) collectively.

Product covered by this warranty Period of limited warranty

i105E, i108E 3 years

Battery kit and power adapter 2 years

Blades are considered disposable items and are not covered by this warranty.

This limited warranty is the only express warranty for the product and its components, accessories and the service repair applies. Navimow and Navimow parties close all other express warranties. Navimow and Navimow parties will limit the duration and remedy of all implied warranties, including, but not limited to, the guarantees of merchantability and suitability for a specific purpose, whether by lawn, business process, performance, commercial use or otherwise, for the duration of this express limited warranty. This limited warranty describes the service available to you in the event that your product requires warranty service. This limited warranty is an additional warranty that does not affect the statutory rights you have as a consumer ins ant way impaired or limited, for exemption in terms of compliance. Furthermore, you may have additional protective measures under your local laws.

5.1.2. Limited warranty services

Navimow’s online services are available at uknavimow.com. While using the product, you believe that the product or its component is defective and/or is not working properly PLEASE IMMEDIATELY STOP USING THE PRODUCT AND STORE IT PROPERLY. THE CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCES MAY RESULT IN SERIOUS BODILY INJURY OR EVEN LEAD TO DEATH FOR OTHERS AND/OR PROPERTY DAMAGE.

After that, please contact Navimow via their UK distributor at segway@barrus.co.uk

The employees of the technical Navimow’s customer service are available by email to diagnose the defect and, if necessary, give further instructions. In the event that the warranty services are claimed, please have the following documents ready, including (i) proof of original purchase of the product from a Navimow stockist, based in the UK, (ii) the product serial number, and (iii) a description of the defect, if applicable. After reviewing your entitlement to limited warranty coverage and/or services, you should provide your name, email address, postal address and contact phone number. We will then guide you to receive our services.

If you wish to return the defective device for warranty purposes, you must place your product in the original packaging and contact segway@barrus.co.uk to arrange the return.

To assist with warranty related queries you will be asked to share your machine in the user app. You can do this by authorising the remote after sales service in the app.

An authorised service provider or Navimow stockist will check your returned product. If Navimow determines that the issue is not covered by the limited warranty, you will be notified by Navimow and informed of service or replacement alternatives that will be made available to you for a fee, or Navimow will return your product immediately. In this case, you are responsible for the costs of shipping and insuring your product from Navimow to you. In the event that any service is not covered by the limited warranty and you refuse any paid service recommended by the Navimow parties and/or Navimow dealers, you understand and acknowledge that failure to repair and/or service the product may increase the risk of a fall and/or product failure, which may result in serious property damage, serious bodily injury or death. You agree that this is your consent.

In the event of a return that is eligible for warranty protection and/or service, Navimow will service defective products with new or overhauled parts of the same or a similar model without incurring any costs. Parts replaced by Navimow are retained by Navimow and are the property of Navimow. In such a case, Navimow will pay reasonable shipping costs for the return of the product to you.

5.1.3. Entitlement to limited warranty

3.1 Your service request must be received by Navimow within the limited warranty period described above, and Navimow must receive your product in accordance with the limited warranty benefits defined above.

3.2 Your product must have been purchased from an authorised Navimow stockist.

3.3 You must present the original proof of purchase.

3.4 The serial number of your product must be clearly legible, exposed, unmanipulated and unaltered.

3.5 Your product must have tamper-proof and unmodified seals in the right places.

5.1.4. Exclusions from the limited warranty

This limited warranty describes the service available to you if your product requires warranty. They can also have additional protective measures in accordance with local laws. This limited warranty does not cover and excludes the following damage to your product or components caused by:

4.1 Abuse, misuse, frivolousity, negligence or commercial use.

4.2 Improper charging, storing, servicing or operating product not in accordance with the instructions or restrictions as indicated in the User Materials.

4.3 Use of the product not in accordance with applicable laws and regulations.

4.4 Use of the product by persons with insufficient experience.

4.5 Accident, collision, fire damage, water damage, chemical damage, use of the product outside the

Operating temperature range, high-pressure water splashes, earthquakes, tumbles.

4.6 Changes to mechanical parts, changes to electronic parts, or changes to the software embedded in the product.

4.7 Service, repair and maintenance by unauthorised service providers.

4.8 Cosmetic damage.

4.9 Use of the Product with third-party products, components or accessories.

4.10 Normal wear and tear of wear parts.

4.11 Use of the product with overdue wear parts.

5.1.5. DISCLAIMER AND RESTRICTION

5.1 The Navimow parties do not assume any further obligations or liability in connection with the product, its components, accessories, service repairs or this limited warranty and do not authorise anyone to take over them on their behalf.

5.2 The Navimow parties and navimow stockist are not responsible for the failure of a product, its components, accessories, or for any inconvenience or other loss or damage, which, due to any defect, a product, its components, accessories, its service repair may be caused, or for other accidental or consequential damage caused by the customer due to a product that may have components, accessories or service repair. Some countries do not allow the exclusion or limitation of accidental or consequential damages, so the limitation or exclusion may not apply to you, to the extent that this is not permitted under applicable law.

5.3 In no case shall the total unaggregated liability of the Navimow parties and the Navimow stockists for all claims under any applicable law or any theory, joint and several fault or individual, arising from the purchase of the product, the use of the product, the breach of contract, unlawful acts (including negligence) or otherwise, the obligation to repair or replace a defective product, whereby this is still in the sole and exclusive discretion of Navimow.

In no case shall the Navimow parties and Navimow stockists be liable to a person for consequential damages, indirect, accidental, special, exemplary, punitive or increased damages resulting from the purchase of the product, a breach of this agreement or the manufacturer’s obligations result or thus in irrespect of whether such damage was foreseeable, (B) regardless of whether Navimow or other Navimow parties were informed of the possibility of such damage, and (C) regardless of the legal or fairness theory ( contract, unlawful act or other) on which the claim is based, unless such restrictions and exclusions are.

The above restrictions or exclusions also apply if the appeals of an injured customer or other person (who may have a right or claim under this agreement by virtue or fairness) fail to their essential purpose under this agreement. In the event that some countries do not allow the exclusion or limitation of certain or all of the above damages, so that these restrictions or exclusions, to the extent that they are not legally permitted, may not apply to you. Some countries allow the exclusion or the limitation of accidental damage or consequential damage. To the extent to which such restrictions or exclusions are not legally permissible, the above restriction or exclusion may not apply to you.

5.4 To the extent permitted by applicable law, the Navimow parties and the Navimow stockists hereby disclaim any liability and are therefore not responsible for damages, including but not limited to death, bodily injury or Property damage resulting from or in connection with any conduct (including misconduct), action, inaction, act (including omission), failure or negligence of any authorised or unauthorised distributor, wholesaler, retailer, service provider or a third party involved in the distribution of the product or related services. To the extent permitted by applicable law, the express representations and warranties contained herein constitute the sole representations and warranties made by the Navimow parties to you, a consumer and/or end user, and the Navimow parties are not responsible for any other representations and/or warranties that may be made and/or provided by another person, unless the Navimow parties have made such additional the assurance and/or guarantee to the consumer or end user is expressly approved.

5.1.6. Claims, Dispute Resolution and Arbitration Proceedings

The clauses contained herein are legally binding between you (either a natural or legal person) and Navimow B.V. its affiliates, Navimow parties and Navimow dealers. The clauses contained herein may affect your rights, and it is in your responsibility to read the following sections. You can withdraw from the agreement withing 30 calendar days of the first consumer purchase by sending an email to segway @barrus.co.uk and provide relevant information. For more information, see section 6.2.

6.1 Binding arbitration

The Navimow parties, the Navimow stockists and you agree that all disputes, differences of opinion or claims arising from this agreement, the limited warranty, the sale, the condition or performance of the product, whether they are based on a contract, tort, fraud, misrepresentation or any other legal theory, including but not limited to claims under Deaths, injuries or property damage, subject to and interpreted in accordance with the laws of the United Kingdom.

Iii. The language of the arbitration procedure is English.

The clause in section 6 “Reams, Dispute Resolution and Arbitration” shall also apply after termination or expiry of this agreement and/or the limited warranty or in the event that this agreement and/or the limited guarantee is declared in whole or in part by a competent judicial institution with actual authority and jurisdiction for this matter to be void, contestable, invalid or unenforceable.

6.2 Opt-Out

You may unsubscribe from this dispute resolution procedure by notifying Navimow or the Navimow parties no later than thirty (30) calendar days after the date of the first purchase of the product by the consumer. To unsubscribe, you must send and email notice to segway@barrus.co.uk with the following subject line: “unsubscribe from the arbitration procedure”. The unsubscribe by email must contain the following information: (A) your name, your email address, your postal address and your telephone number (B) the date the product was purchased (C) the model name or model number of the product and (D) the serial number and a statement as follows: the above mentioned consumers choose to unsubscribe from this dispute resolution procedure, as provided for in this limited warranty. These are the only two effective ways to unsubscribe from this dispute resolution procedure. Unsubscribe from this dispute resolution procedure has no impact on the coverage of the limited warranty, and you will continue to enjoy the benefits of the limited warranty.

6.3 Language

This agreement can be translated into different languages. In the event of a conflict, the English version is decisive and regulating.

5.1.7. Intended third party beneficiary

(a) If an individual receives a new product as a gift from its original purchaser and that recipient does not become a party to this agreement, that recipient shall be deemed to be the intended third party beneficiary of such Agreement. (b) If (i) is a natural person in the family or household of a buyer of the Product, (ii) it is to be expected that this person may use, consume or be affected by the Product and (iii) this person is not a party to this Agreement, that person is considered the intended third party to this Agreement.

5.1.8. Limitation period

The parties agree that all disputes, controversies or claims arising out of, in connection with or in the related to this agreement, the limited warranty, the sale, condition or performance of the product, whether it is based on contract, tort, fraud, misrepresentation or any other legal theory based on law or fairness, including but not limited to claims for death, injury or property damage, must be entered within one year of the occurrence of the cause of the action.

5.1.9. Separable

If any provision, clause or provision of this Agreement is invalid, unlawful or unenforceable in any jurisdiction, that invalidity, unlawfulness or unenforceability shall not affect any other provision, clause or provision of this Agreement or makes that provision, clause or provision invalid or unenforceable in any other jurisdiction. After determining that a provision, clause or provision is invalid, unlawful or unenforceable, the parties negotiate in good faith, and if negotiations fail, the arbitration tribunal may amend this agreement in order to come as close as possible to the original intention of the parties so that the transactions in question herein can be executed to the extent possible.

6. Limitation of Liability

6.1 We do not limit our liability to you for death or personal injury caused by our negligence.

6.2 All reasonable efforts have been made to try to ensure that the information contained on the site is correct and up to date. However, we cannot guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out of date information. Whilst we will try to take all reasonable steps to protect your personal details, we cannot guarantee the security of any data you disclose on-line and will not be responsible for any breach of security unless this is due to our negligence. We do not have any liability to you arising out of your use or inability to use the Site. We will not be liable to you for any unforeseeable losses.

6.3 We will be excused performance of any of our obligations if caused by circumstances beyond our reasonable control or beyond the reasonable control of our suppliers, including without limit industrial disputes, war, flood and changes in legislation.

6.4 Save as set out in clause 6.1, our liability to you for:

6.4.1 Damage to physical property caused by our negligence or by the goods shall not exceed £5,000 per event or series of connected events.

6.4.2 Subject to clauses 6.1 and 6.4.1, the aggregate of all claims arising in connection with the goods (whether due to breach of contract, or negligence, or otherwise) shall not exceed the price paid by you in respect of the goods that are the subject matter of the claim in question.

6.5 Except as set out in paragraph 5.1 above or as otherwise set out in this agreement, we disclaim all terms, conditions, representations and warranties (whether express or implied) to the extent permissible by law.

7. Other information of which you need to be aware

7.1 Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.

7.2 This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.

7.3 We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.

7.4 If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.

7.5 This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).

7.6 The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents shall apply.

7.7 The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

8. Risk and Ownership

8.1 Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay return carriage unless an item is faulty. If you would like us to arrange collection of goods for return, please contact Customer Services at segway@barrus.co.uk Return carriage costs will be deducted from any refund due. Your statutory rights remain unaffected.

8.2 Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time we tried to deliver.

8.3 You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

9. Security

9.1 Barrus takes data security seriously and all information you give us during the order process is encrypted before transmission via the World Wide Web, using the latest internet encryption software.

10. Privacy

10.1 We will use the information you provide solely for the purposes of processing your order or enquiry. Details required as part of the payment process for security and validation checks will be passed to our nominated payment provider.

10.2 Your name, address and telephone number will be passed to our nominated courier to allow them to deliver your order.

11. Returns & Refunds

We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund a product provided the item is unopened and in its original packaging.

You have the right to cancel your order within 7 working days from delivery. You must notify us in writing (including fax or e-mail) within seven days (starting on the day after the goods are delivered to you) to arrange their return. A returns notification number will be issued which you must include when returning the goods.

You must organise the return of the unwanted items at your expense and risk. Where possible you must use a recorded delivery service where a signature must be obtained to avoid delay and loss of your parcel. Returns cannot be accepted without the prior authorisation and an issued returns notification number. The returns authorisation is valid for up to 14 days only. Unwanted items sent back without prior returns authorisation will be returned back to you.

The goods must be returned to us unused and the original box unopened.

Please note: Original delivery costs will be refunded only if the item is faulty, damaged in the initial delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.

All refunds will be made back to the payment card or payment method which was used to pay for the original order.

We are unable to offer credit notes.

We do not offer an exchange service.

Refunds will be processed on items returned within 28 days after receiving goods at E P Barrus.

The address to which goods should be returned is:

F.A.O. The Returns Department

Segway

E P Barrus Ltd

Glen Way

Launton Road

Bicester

OX26 4UR

E-mail address: segway@barrus.co.uk

It is our aim to process returns and refunds as quickly as possible. Therefore to ensure this please remember to quote your Returns Notification Numbers in/on your parcel.

12. Faulty Goods

All Segway products carry a limited warranty. In the unlikely event that your product is faulty, please contact us at segway@barrus.co.uk

Please note: Original delivery costs will be refunded only if the item is faulty, damaged in delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.

Complaints

E P Barrus Ltd has achieved the highest quality standard in the commercial world, ISO 9001:2015, however, on the rare occasion that we do receive a complaint about one of our products or service, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally, complaints should be made by email and sent to segway@barrus.co.uk Please allow at least 5 working days for a response.

This website is owned and operated by E.P. Barrus Ltd (Barrus) of Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR) trading as Segway Navimow.