Delivery and Return Information

Delivery

We process orders Monday to Friday.

Orders placed on Saturday and Sunday and Bank Holidays will be dealt with on the next working day.

Standard delivery for all orders is FREE.

Please allow 5-7 working days for delivery.

To purchase from us you must be resident in the United Kingdom mainland. Orders will only be accepted from and dispatched to addresses in the United Kingdom. We cannot ship to the Highlands & Islands, Northern Ireland, Ireland or Internationally. The following offshore addresses are excluded: the Isle of Wight, the Isle of Man and the Channel Islands.

Delivery dates of the goods are intended to be an estimate only. Barrus will endeavour to deliver the goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen circumstances.

Upon receipt of goods, please follow carefully the instructions, where applicable, for assembly and use and advice on how to care for the goods.

We will deliver the goods to the address you specify in the delivery address field for delivery in your order. It is important that this address is accurate.

Please be precise about where you would like the Goods left if you are out in the optional text box when completing your order.

We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

Returns & Refunds

We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund a product provided the item is unopened and in its original packaging.

You have the right to cancel your order within 14 working days from delivery. You must notify us in writing segway@barrus.co.uk within 14 days (starting on the day after the goods are delivered to you) to arrange their return. A returns notification number will be issued which you must include when returning the goods.

You must organise the return of the unwanted items at your expense and risk. Where possible you must use a recorded delivery service where a signature must be obtained to avoid delay and loss of your parcel. Returns cannot be accepted without the prior authorisation and an issued returns notification number. The returns authorisation is valid for up to 14 days only. Unwanted items sent back without prior returns authorisation will be returned back to you.

The goods must be returned to us unused and the original box unopened.

All Segway products carry a limited warranty. In the unlikely event that your product is faulty, please contact us at segway@barrus.co.uk

Please note: Original delivery costs will be refunded only if the item is faulty, damaged in the initial delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.

All refunds will be made back to the payment card or payment method which was used to pay for the original order.

We are unable to offer credit notes.

We do not offer an exchange service.

Refunds will be processed on items returned within 14 days after receiving goods at E P Barrus.

The address to which goods should be returned is:

F.A.O. The Returns Department

Segway

E P Barrus Ltd

Glen Way

Launton Road

Bicester

OX26 4UR

E-mail address: segway@barrus.co.uk

It is our aim to process returns and refunds as quickly as possible. Therefore to ensure this please remember to quote your Returns Notification Numbers in/on your parcel.